Support.

Answers to the questions people ask most. If yours isn’t here, write to support@quietlift.app.

Your passphrase

I forgot my backup passphrase. Can you reset it?

No. Nobody can, including us. Quietlift has no account and no server, and the passphrase never leaves your phone. Your backups and, after a restore, your data on a new phone are locked with it. Without it, they cannot be opened by anyone.

On the phone you are using now, Quietlift keeps opening without asking, so your data there is safe. Export it now as Quietlift JSON or CSV (More › Your data), so you have a copy that doesn’t depend on the passphrase. Backups locked with the forgotten passphrase stay unreadable.

Where do I set it?

On the last first-run screen, Your data lives here, or any time in More › Your data › Set a backup passphrase. At least 8 characters. Write it down somewhere that isn’t your phone.

A new phone says “Welcome back” and asks for my passphrase.

Your phone was restored from an iCloud or Android device backup, which carried Quietlift’s encrypted data. Type your backup passphrase once to open it. If you don’t have it, you can start empty instead; the locked copy stays on the phone, set aside, and is not deleted.

Backups

How do I back up?

1. Set a backup passphrase in More › Your data.
2. Tap Back up now and save the .qlbak file anywhere: the phone, a cloud drive, a computer. Quietlift reads it back to check it before saying it’s done.
3. Turn on Automatic backup so you never have to think about it. On Android, choose a folder once: on the phone, or in the Drive, Dropbox or OneDrive app. On iPhone, it goes to Quietlift’s folder in iCloud Drive, so iCloud Drive must be on. Backups are written after each workout and once a day.

Automatic backup is free and keeps the latest backup. Pro keeps the last 30 and lets you restore any of them.

“Automatic backup unavailable” on iPhone.

Turn on iCloud Drive in the iPhone’s Settings, under your name, iCloud. Or use Back up now and keep the file where you like.

“The folder can’t be reached any more” on Android.

The permission for the folder was removed, or the folder’s app was uninstalled. Choose the folder again.

Is a device backup (iCloud Backup, Android backup) enough?

It is a safety net, and it does include Quietlift’s encrypted data. It only restores to a phone of the same kind, though. A .qlbak file works on any phone, iPhone or Android.

Can I read a backup without Quietlift?

Yes. The format is published, with a short script that opens it.

Moving between iPhone and Android

How do I move my data to a phone with the other system?

1. On the old phone: More › Your data › Back up now.
2. Put the file where the new phone can reach it: a cloud drive, an email to yourself, a computer.
3. On the new phone, install Quietlift and open More › Your data › Restore from a backup.
4. Pick the file and type the passphrase.
5. Check the preview, which shows when and on what device the backup was made. Then choose Add what’s missing to keep what is already on the new phone, or Replace everything to make it match the backup.

Before replacing anything, Quietlift keeps a sealed copy of what was there. Personal records are worked out again from the restored history.

Does Pro move with me?

Within the same store, yes: use Restore purchases. Between the App Store and Google Play, no. A purchase belongs to the store you made it in, and there is no account to link the two. Your data moves; the purchase doesn’t. See Free vs Pro.

Is there live sync?

Not yet. Live sync between devices is planned as a later add-on. Today, one backup file moves everything.

Purchases

How do I restore Pro on a new phone?

Sign in to the same App Store or Google Play account you bought with. Then tap Restore on the Pro screen, or use Settings › Restore purchases.

“This store account hasn’t bought Pro.”

The phone is signed in to a different store account from the one you bought with. Switch accounts in the store and try again.

The price doesn’t show.

The store can’t be reached right now. Connect to the internet and open the Pro screen again. Nothing is charged until the store confirms.

Can my family use my Pro?

On iPhone, yes, through Apple Family Sharing. On Android, no: Google Play’s Family Library doesn’t cover in-app purchases.

Refunds

Refunds are handled by Apple or Google. Request one through the App Store or Google Play.

Deleting your data

How do I delete everything?

More › Your data › Delete all data, then type DELETE. Workouts, routines, your exercises, body weight and timers are removed from this phone. It can’t be undone, so export or back up first if you may want it back.

Backup and export files you saved elsewhere are not touched; delete them where you keep them. We hold no copy, so there is nothing to delete on our side.

The rest timer

On Android, the rest-timer sound or buzz comes late when the screen is off.

Allow exact alarms. When Quietlift doesn’t have the permission, the workout screen shows “Allow exact alarms so the cues are on time with the screen off.” Tap Allow and turn Quietlift on under Alarms & reminders. Without it, Android may batch the cues and deliver them seconds late.

Some phones save battery more aggressively than others. If cues are still late, open Android’s Settings › Apps › Quietlift › Battery and choose Unrestricted (the names vary by maker). Then tell us your phone model, so we can look into it.

I don’t see the rest timer on the Lock Screen.

Notifications are off for Quietlift. Quietlift asks once, when your first rest starts. If you said no, Settings › Rest cues says so and opens the system page where you can turn them on.

Does the timer keep going if I lock the phone or take a call?

Yes. On iPhone it runs as a Live Activity, on Android as an ongoing notification, both on the Lock Screen with +15 s, Skip and Done set.

Other questions

Does Quietlift work offline?

Everything works in airplane mode. Only buying or restoring Pro needs a connection to the store.

Importing from another app

Quietlift 1.0 does not import other apps’ histories. The importer for Hevy and Strong exports is built and held back until it has been checked against real exports. To move between your own phones, use a backup: More › Your data.

Apple Health or Health Connect?

Coming in 1.1.

Contact

Write to support@quietlift.app. Replies come by email.

It helps to include your phone model, its system version and the Quietlift version (Settings › About). The app keeps no logs to send, so tell us in your own words what you did and what happened. Don’t send your backup passphrase, ever; we will never ask for it.